Reporting content

Last updated: [TODO: date of publication]

This is a translation for your convenience. Only the German version is legally binding: German version

Here you find out how to report content that is illegal or breaks our rules, how we deal with reports, and how to reach us under the EU Digital Services Act (DSA).

Reporting in the app

If you have an account, the quickest way is the report button on a message, a conversation, a listing or a profile. Choose a reason (for example harassment, inappropriate content, scam, spam, or that someone may hurt themselves) and add a short explanation if you like. The person you report does not find out who reported them.

Reporting illegal content without an account

Anyone can report content they believe is illegal by email to [TODO: email address for DSA reports, e.g. a dedicated CoSup address]. Please include:

  • why you think the content is illegal;
  • where exactly it is (for example the link to the listing, or a description of the message and the conversation);
  • your name and email address (not needed if you report child sexual abuse material);
  • a statement that you believe in good faith that your report is accurate and complete.

We confirm that we received your report and tell you what we decided.

What happens next

  • Moderators of the school concerned review the report, supported by the CoSup IT team. [TODO: target time for handling reports, e.g. within two school days]
  • Urgent safety cases (for example threats, or someone who may hurt themselves) are passed straight away to the safeguarding contact of the school, who receives a link to the report.
  • We use automatic tools to find problematic messages (word lists and OpenAI's moderation service, see the Privacy Policy). Decisions about listings and accounts are always taken by people.
  • If content is illegal or breaks our rules, we remove or hide it, or block the account (see the Terms of Use). We tell the person affected what we decided and why.
  • If we learn of a threat to someone's life or safety that may be a criminal offence, we inform the police or other competent authorities.

Objecting to a decision

If you disagree with a decision (for example a hidden listing, a blocked account, or our answer to your report), write to [TODO: email address for DSA reports, e.g. a dedicated CoSup address] within six months, explaining why. Someone who did not take the first decision looks at it again [TODO: who reviews objections, e.g. the CoSup Head of IT or the Presidency] and tells you the result. Your right to go to court is not affected.

People who repeatedly send reports that are clearly unfounded may have their reports ignored for a while, after a warning.

Contact point under the Digital Services Act

Single point of contact for users and for authorities of the EU member states, the European Commission and the European Board for Digital Services (Art. 11 and 12 DSA): [TODO: email address for DSA reports, e.g. a dedicated CoSup address]

Languages: German, English and French. [TODO: confirm the languages]

This contact point is not for emergencies. If someone is in danger, call 112.